Cancellation policy

Welcome to Votanila. This Cancellation Policy explains how order cancellations are handled on our website. By placing an order, you agree to the terms outlined below.

Order Cancellation Eligibility

Orders can only be canceled if they have not yet been processed or shipped.

Once an order has entered the processing stage or has been shipped, it cannot be canceled.

Cancellation Timeframe

To successfully cancel an order, you must contact us as soon as possible after placing your order.

  • Order Processing Time: 1–3 business days
  • Order Cut-Off Time: 6:00 PM

Orders placed after the cut-off time are processed on the next business day, which may limit cancellation availability.

How to Request a Cancellation

To request a cancellation, please contact our customer support team immediately with your order details.

We recommend including:

  • Full name used on the order
  • Order number
  • Email address used for purchase

Our team will confirm whether your order is eligible for cancellation.

Non-Cancellable Orders

An order cannot be canceled if:

  • It has already been processed or shipped
  • It is already in transit
  • It has been fulfilled by the warehouse

In such cases, you may need to follow our Return Policy after receiving the order.

Refunds for Canceled Orders

If your cancellation request is approved before processing, a full refund will be issued to your original payment method.

Refund processing times may vary depending on your bank or payment provider, typically within 7 business days.

Shipping and Order Information

  • Processing Time: 1–3 business days
  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days
  • Shipping Method: Free Shipping
  • Shipping Area: United States only
  • Shipping Cost: Free

Important Notes

  • We recommend reviewing your order carefully before completing purchase.
  • Once an order is processed, we cannot guarantee cancellation.
  • We are not responsible for delays in cancellation requests caused by incorrect or delayed customer communication.

Contact Information

If you need to request a cancellation or have any questions, please contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM