Terms of service

Welcome to Votanila. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country, or that you have given us consent to allow any minor dependents to use this site under your supervision.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products and Availability

We make every effort to display our products accurately. However, we do not guarantee that product descriptions, colors, images, or other content are error-free.

We reserve the right to:

  • Modify or discontinue any product at any time without notice
  • Limit quantities of any products or services
  • Change prices without prior notice

All product offers are subject to availability.

3. Pricing and Payments

All prices are listed in USD (United States Dollar) unless otherwise stated.

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • USDC
  • Visa

We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

4. Order Processing

  • Processing Time: 1–3 business days
  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days
  • Order Cut-Off Time: 6:00 PM

We process orders only during business days.

Business Days: Tuesday – Saturday
Business Hours: 10:00 AM – 6:00 PM

We only ship within the United States.

5. Shipping Policy

We offer Free Shipping on all orders.

Shipping Method: Free Shipping
Shipping Area: United States only
Shipping Cost: Free

Delivery times may vary depending on carrier delays, weather conditions, or other external factors beyond our control.

6. Returns and Refunds

We accept returns within 30 days of delivery.

Conditions:

  • Items must be unused, unworn, and in original condition
  • Original packaging must be included
  • Proof of purchase is required

Return Shipping:

If the customer placed the wrong order, the return shipping cost will be paid by the customer.

Return Method:

All returns are handled by mail only.

Return Process:

  1. Repack the item securely in its original packaging
  2. Attach the return label (if provided)
  3. Ship the item using the designated carrier

If the return label is missing, customers may contact us to request a replacement.

Return Processing Time: 7 days after receiving the returned item.

No restocking fee applies.

7. Damaged or Incorrect Items

If your package arrives damaged during delivery, please:

  • Take clear photos of the damaged item and packaging
  • Contact our customer service team immediately

Claims must be submitted within 7 days of delivery.

Without valid proof of damage, we cannot issue a refund, replacement, or credit.

8. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be processed to your original payment method.

Processing time may vary depending on your bank or payment provider.

9. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Votanila and may not be copied, reproduced, or used without permission.

10. User Responsibilities

You agree not to:

  • Use our website for unlawful purposes
  • Attempt to hack, damage, or disrupt the website
  • Provide false or misleading information
  • Violate any applicable laws or regulations

11. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

We do not guarantee uninterrupted or error-free service.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on this page.

We encourage you to review this page regularly.

13. Contact Information

If you have any questions regarding these Terms of Service, you may contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM