FAQ'S

Welcome to Votanila. Below you will find answers to the most common questions about ordering, shipping, returns, and more.

1. Where is Votanila located?

Votanila is an online clothing store based in the United States.

Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA

2. What are your business hours?

We are available during the following hours:

Business Days: Tuesday – Saturday
Business Hours: 10:00 AM – 6:00 PM

We are closed on Sundays and Mondays.

3. How long does order processing take?

All orders are processed within:

  • Processing Time: 1–3 business days
  • Order Cut-Off Time: 6:00 PM

Orders placed after the cut-off time will be processed on the next business day.

4. How long does shipping take?

We offer Free Shipping within the United States.

  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days (including processing time)

5. Do you ship internationally?

No. We currently only ship within the United States.

6. What is the shipping cost?

Shipping is completely free on all orders.

Shipping Method: Free Shipping

7. What payment methods do you accept?

We accept the following secure payment options:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • USDC
  • Visa

8. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed or shipped. Once the order is processed, it cannot be modified.

Please contact us as soon as possible if you need assistance.

9. What is your return policy?

We accept returns within 30 days of delivery.

Conditions:

  • Items must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase is required

Return Shipping:

If the customer placed the wrong order, the customer is responsible for return shipping costs.

Return Processing Time: 7 business days after receiving the returned item.

10. How do I return an item?

All returns are handled by mail only.

Steps:

  1. Repack the item securely in its original packaging
  2. Attach the return label (if provided)
  3. Ship the package using the carrier listed on the label

If you have lost your return label, contact us for assistance.

11. What should I do if my item arrives damaged?

If your package arrives damaged:

  • Take clear photos of the damaged item and packaging
  • Contact our customer service team within 7 days of delivery

Without proof of damage, we cannot issue a refund, replacement, or credit.

12. When will I receive my refund?

Once your return is received and inspected, we will notify you of approval.

Approved refunds are processed to your original payment method within approximately 7 business days, depending on your bank or payment provider.

13. How can I contact customer support?

If you have any questions, feel free to contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM