Payment policy

Welcome to Votanila. This Payment Policy explains how we accept, process, and secure payments for all orders placed on our website. By making a purchase, you agree to the terms outlined below.

Accepted Payment Methods

We accept a wide range of secure and trusted payment options to make your shopping experience smooth and convenient.

Available payment methods include:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • USDC
  • Visa

All transactions are processed in United States Dollar (USD) unless otherwise stated.

Payment Security

We take your payment security seriously. All transactions are processed through secure and encrypted payment gateways.

We do not store full credit card details or sensitive payment information on our servers. All payment data is handled by trusted third-party payment providers.

Order Processing

Once your payment is successfully completed, your order will be processed within:

  • Processing Time: 1–3 business days
  • Order Cut-Off Time: 6:00 PM

Orders placed after the cut-off time will be processed on the next business day.

Payment Authorization

Your payment may be subject to verification and authorization by your payment provider. If the payment is not authorized, the order will not be processed.

We reserve the right to cancel or hold any order suspected of fraud or unauthorized activity.

Failed or Declined Payments

If your payment is declined, please check the following:

  • Correct billing information
  • Sufficient funds or credit limit
  • Valid payment method details

If the issue persists, please contact your bank or payment provider for assistance.

Currency

All prices listed on our website are in USD (United States Dollar).

Your bank or payment provider may apply additional conversion fees if applicable.

Billing Information

You agree to provide accurate, complete, and current billing information for all purchases made on our website.

We are not responsible for delays or issues caused by incorrect billing details provided by the customer.

Refunds

Approved refunds will be issued back to the original payment method used during purchase.

Refund processing times may vary depending on your bank or payment provider. Typically, refunds are processed within 7 business days after approval.

Payment Disputes

If you have any issues with your payment or believe there is an unauthorized charge, please contact us immediately before filing a dispute with your bank or payment provider. We are committed to resolving all issues quickly and fairly.

Shipping and Order Information (Summary)

  • Processing Time: 1–3 business days
  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days
  • Shipping Method: Free Shipping
  • Shipping Area: United States only
  • Shipping Cost: Free
  • Order Cut-Off Time: 6:00 PM

Contact Information

If you have any questions regarding payments or billing, please contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM