Shipping policy

Welcome to Votanila. This Shipping Policy explains how we process, handle, and deliver your orders. By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed.

Orders are processed during business hours only:

Business Days: Tuesday – Saturday
Business Hours: 10:00 AM – 6:00 PM

Orders placed after the cut-off time will be processed on the next business day.

Order Cut-Off Time: 6:00 PM

Shipping Area

We currently ship only within the United States.

We do not offer international shipping at this time.

Shipping Method

We offer a single shipping option:

Shipping Method: Free Shipping
Shipping Cost: Free

All shipping costs are covered by us.

Delivery Time

After processing, orders are shipped and delivered within the following timeframe:

  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days (including processing time)

Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to track your shipment at any time.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery time, please contact our support team. We will work with the carrier to investigate the issue.

We are not responsible for delays caused by:

  • Carrier delays
  • Incorrect or incomplete address information
  • Weather conditions or natural disruptions

Damaged or Incorrect Items

If your package arrives damaged during delivery, please follow these steps:

  • Take clear photos of the damaged product and packaging
  • Contact our customer service team immediately

Claims for damaged items must be submitted within 7 days of delivery.

Without proper proof of damage, we cannot issue a refund, replacement, or credit.

Return Shipping Responsibility

If the customer placed the wrong order, selected the wrong size, or ordered the wrong item, the customer will be responsible for return shipping costs.

Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal to accept delivery

The customer may be responsible for reshipping fees.

Address Accuracy

It is the customer’s responsibility to ensure that all shipping details are correct before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM