Privacy policy

Welcome to Votanila. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you visit or interact with our website:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of visits
  • Cookies and usage data

How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Improving our website, products, and services
  • Preventing fraudulent transactions
  • Communicating promotional offers and updates
  • Complying with legal obligations

Payment Information

We accept the following payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • USDC
  • Visa

All payment transactions are processed securely through trusted third-party payment providers. We do not store complete payment card information on our servers.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website functionality
  • Analyze visitor behavior
  • Deliver relevant marketing content

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties only when necessary to:

  • Process payments
  • Deliver orders
  • Provide website hosting and technical services
  • Prevent fraud and unauthorized transactions
  • Comply with legal requirements

All third-party service providers are required to protect your information appropriately.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information provided below.

Email Marketing

If you subscribe to our newsletter or marketing communications, you may receive promotional emails about new products, offers, or updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will take appropriate steps to delete it promptly.

Shipping Information

  • Processing Time: 1–3 business days
  • Transit Time: 4–7 business days
  • Total Delivery Time: 5–10 business days
  • Order Cut-Off Time: 6:00 PM
  • Shipping Method: Free Shipping
  • Shipping Area: United States only
  • Shipping Cost: Free

Returns and Damaged Packages

We accept returns within 30 days of delivery. If the customer placed the wrong order, the return shipping cost will be the responsibility of the customer.

If your package was damaged during delivery, please take photos of the damaged package and contact our customer service team within 7 days of the delivery date. Without proof of damage, we cannot issue a refund, replacement, or credit note.

Return processing time is approximately 7 business days after receiving the returned item.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Votanila
Address: 5905 Atlanta Hwy, Alpharetta, GA 30004, USA
Phone: +1 928-638-5314
Email: support@votanila.com
Business Days: Tuesday - Saturday
Business Hours: 10:00 AM – 6:00 PM